ATM Gave ₹1,000 but Debited ₹10,000: Udaipur Commission Orders SBI to Pay ₹16,000
Updated 26 October 2026 · By Amit Kumar Bansal
An SBI customer asked an ATM for ₹10,000, got only ₹1,000, and still saw the full ₹10,000 debited.
The Udaipur District Consumer Commission has now ordered SBI to refund the missing ₹9,000 and pay ₹7,000 as compensation and legal costs. The order is dated 24 September 2026 and was reported by The Indian Express on 24 October 2026.
The Ruling at a Glance
| Item | Detail |
|---|---|
| Bank | State Bank of India |
| What went wrong | ₹10,000 debited on 10 March 2017, only ₹1,000 dispensed |
| Bank’s defence | Blamed the ATM agency; rejected by the commission |
| Award | ₹9,000 refund + ₹7,000 compensation and costs |
| Forum | District Consumer Commission, Udaipur |
What This Means for You
Your complaint goes to your own bank, not the ATM operator. Under RBI’s 2019 rule, a failed ATM debit must be reversed within T + 5 days, after which the bank owes you ₹100 a day.
Complain to your bank in writing and keep the slip and SMS. If there is no fix in 30 days, file free at cms.rbi.org.in. Read our guide to the ₹100-a-day RBI rule.
Case details as reported by The Indian Express on 24 October 2026. The written order was not available to us.
