SBI Told to Pay ₹50,010 After ₹35,000 Was Debited Even Though the Customer Had Blocked His Card
Updated 31 October 2026 · By Amit Kumar Bansal
A Delhi district consumer commission has ordered SBI to refund ₹35,010 and pay ₹15,000 compensation, ₹50,010 in all, to an advocate who lost money after installing a fake “KYC update” app in 2021.
The commission found he never shared the OTP and that ₹35,000 left his account after he had blocked his debit card and UPI, as reported by The Indian Express and Outlook Money on 30 October 2026.
The Ruling at a Glance
| Bank | State Bank of India (savings account) |
| What went wrong | ₹35,000 debited after the card and UPI were blocked; SBI rejected the claim in January 2022, citing the OTP |
| Award | ₹35,010 refund + ₹15,000 compensation |
| Rule enforced | RBI’s 2017 customer-liability rules: the bank bears losses after fraud is reported, and must settle within 90 days |
What This Means for You
The same RBI rules cover credit cards. If an unknown debit appears, block the card at once, report it to the bank and keep the complaint number. Report within 3 working days and, if you were not at fault, your liability is zero. Also call 1930. If the bank rejects you or stays silent for 90 days, complain free at cms.rbi.org.in. Read our Kerala High Court SBI ruling too.
Case details as reported on 30 October 2026. Each fraud claim is judged on its own facts.
